"I would like to thank you for your considerable help before and during the re-painting process of our pool. The pool has been finished for several weeks now and looks fantastic. It is a shame that Townsville is such a distance from Sydney as I would like you to see the finished product.
Your quick response to my initial inquiry surprised me and the literature you sent was very informative and easy to follow. As it was quite a large and daunting project to undertake, it was helpful to have a friendly ear on the phone and information outlining the whole process.
As I explained to you, we had got less than four years out of the life of the last paint, so we do look forward to at least 7-10 years before we have to repeat the process.
I would not hesitate to recommend your company, and in fact I have already passed on your name to somebody who asked where we had got the paint from.